Policies & Procedures

Everyone using the Burbank Community YMCA is expected to behave in a mature and responsible manner and to respect the rights and dignity of others.  The YMCA insists that individuals using the facility demonstrate caring, honest, respectful, and responsible behavior.  We do not permit profane language or actions that can hurt or frighten another person.  Any inappropriate behavior may result, at the sole discretion of the YMCA, in suspension or termination of membership.

As a designated safe place for children in the community, the Burbank Community YMCA prohibits the carrying of all weapons, including firearms, while in the building, on the grounds or engaged in Y-sponsored activities.

To maintain a welcoming environment for all, we expect all members and guests to:

• Respect each other, staff and property
• Do their part to contribute to a peaceful experience
• Follow instructions from staff members
• Follow the YMCA Rules of Conduct and all city, county, state and federal laws

The following activities are not allowed at the Burbank YMCA.  Rules apply inside the facility, including walkways, parking lots and grass areas.

Section 1: Disruptive or Unsafe Behavior

1. Failing to follow the instruction of a staff member.
2. Creating a disturbance in any manner that interferes with people’s ability to use the facility or staff’s ability to do their job.
3. Speaking in an abusive, threatening or harassing manner to other members or to staff or using profane language.
4. Making threatening gestures, including prolonged staring at an individual or displaying a weapon; unwanted touching; any behavior that could constitute assault.
5. Speaking loudly, including on cell phones, or listening to music or video without headphones.  Cell phone ringers should be set to silent.  Sound must be inaudible to others.
6. Not being fully clothed including shirts and shoes.
7. Bringing garbage or items with a foul odor into the facility.
8. Wearing scented products strong enough to be disruptive.
1. Sleeping on the premises for an extended period. 
10. Children must be accompanied by an adult at all times.
11. No dribbling outside of basketball courts.

Section 2:  Inappropriate or Unsafe Uses of Space

1. Blocking aisles, pathways or entrances or otherwise preventing access to areas of the facility.
2. Displaying alcohol, marijuana or weapons.
3. Bringing any animal into the YMCA except service animals as defined by the Americans with Disabilities Act (ADA). Service animals must be under the control of their handlers at all times.
4. As an adult, utilizing designated children’s or teen areas, except when accompanying a child or teen. 
5. Riding on skateboards, scooters, skates or other wheeled-footwear inside the YMCA.

Section 3:  Illegal Activities

1. Viewing any type of pornography or exposing a minor to any pornography.
2. Sexual misconduct, such as indecent exposure, touching or harassing members or staff; sexual acts of any type are not permitted.
3. Smoking cigarettes or e-cigarettes in front of the entrance or inside the building; consuming alcohol or marijuana inside the facility, including parking lots; possessing or using illegal drugs; being intoxicated or under the influence of drugs.
4. Tampering with, moving, or stealing equipment.
5. Soliciting, distributing or selling materials, or panhandling inside YMCA buildings.

Consequences

Consequences for violation of the YMCA Rules of Conduct or other illegal conduct in the YMCA include:

• Verbal warning
• Instruction to leave the YMCA immediately and not to return to Burbank YMCA for the rest of the day
• Suspension of all facility access and grounds for a period ranging from one day to 3 years based on the severity of the violation—guardians of minors will be notified
• Police contact to press charges
• Permanent suspensions in extreme cases involving illegal behavior or repeated suspensions with no positive change in behavior

*Note: consequences are not necessarily progressive.  Burbank YMCA staff may decide the level of consequence at any time depending on the severity of the violation. 

Appeal of Suspension

Anyone who has been suspended from the Burbank YMCA may challenge the suspension within 7 days.

To request a review of the suspension:

• Write a statement including the reason for requesting an appeal.
• Sign, date, provide contact information, and deliver it to the Chief Operating Officer (COO) at the Burbank YMCA within 7 days of initial suspension.
• The written appeal will be reviewed by the COO within 30 business days of the receipt of the request.  The suspension will remain in effect during the appeal process.
• The COO will respond to the appeal in writing.  The COO’s decision is final.

The Burbank YMCA reserves the right to modify these rules at any time.  Additional policies can be accessed at burbankymca.org

Member safety is our number one priority.  While members, program participants, and guests are using our facility, we want them to feel safe.  For that reason, the Burbank Community YMCA requires everyone, each time they visit the Y, to either scan their membership card, download our mobile app and scan their device, or check in with a photo ID to gain entry into the facility. 

All members, program participants and guests are required to take a photo for their membership account prior to entering the facility. Photos are used to verify identity upon check-in and for our sexual offender background screening.

For more information please click on the link below:

The Burbank Community YMCA Social Impact Center (SIC) has an important role, providing a safe and supportive environment for all LGBTQIA+ youth. Although all ages and allies are welcomed, the SIC’s primary purpose is to provide accessible queer focused programs and services that enrich the lives of those in our community. For that reason, participating in the Social Impact Center is free; all our programming and events are free unless stated otherwise.

At the Social Impact Center we aim to ensure that it remains a place where everyone feels welcomed, supported, and empowered. Therefore, all participants enrolled with the Social Impact Center are expected to abide by our guidelines. Participants who fail to follow these guidelines will be asked to leave the building and/or their membership may be terminated with the Social Impact Center.

Guidelines

Everyone participating at the SIC deserves to be treated with empathy and respect. We hold ourselves, and each other, accountable to the highest standards of mutual respect and care in all our interactions. Below are expected guidelines individuals enrolled with the Social Impact Center must follow in order to continue participation with the Center.

• All new members of the Social Impact Center will be asked to complete a brief digital intake form. This form asks many questions regarding your gender, sexuality, basic demographic information, school completion status and more. You are not required to answer all of the questions. but the more you answer, the better we can assist you.
• After completing the intake form, participants are given a key card that grants them free access to our showers and gym. To hold accountability that the SIC isn’t being used as a means to a free gym, participants 18+ are required to attend a minimum of three of our workshops on a monthly basis and/or lead a workshop so long as it is centered on LGBTQIA+ topics. Attendance will be tracked.
• No group or individual utilizing the space shall engage in hate speech or bigotry of any kind. Engaging in or advocating violence is strictly prohibited, including use of discriminatory language that is racist, transphobic, homophobic, xenophobic, ageist or ableist.
• No group or individual utilizing the space shall engage in physical violence or threat of physical violence. This also includes destruction of property in the space.
• No persons shall ask another for money, food, drugs, or other personal items other than those offered by the Center’s resources.
• Guests are allowed to use the bathroom of their choice but must respect the space and privacy of other members and guests in the facility.
• No persons shall use the Center’s phone line without prior staff approval and supervision.
• Any persons who are visibly under the influence of drugs or alcohol and are harassing members, guests or staff, will be asked to leave the Center.
• Persons must report any suspicious behavior or forms of discrimination or harassment when at the YMCA.
• No persons shall fraudulently use another guest’s identity for any purpose, including to use the computers.
• Distribution and use of marijuana, alcohol or other non-prescribed drugs is prohibited.
• No group or individual utilizing the space shall engage in sexual harassment or inappropriate or nonconsensual touching.
• Selling merchandise on any part of the Center’s property, inside or outside, is prohibited.
• Non-supervised use of the kitchen refrigeration, appliances and utensils is prohibited.
• All service animals must be on a leash or in a crate at all times. All people are responsible for the actions of their animals.
• Any participant, volunteer, or instructor over the age of 18 is prohibited from exchanging personal information such as phone numbers and social media without parental consent of any participant under the age of 18.
• Any participant, volunteer, or instructor under the age of 18 is prohibited from asking or offering to exchange personal information such as phone numbers and social media without parental consent.
• Post dismissal from the Center, if the participant chooses to remain in the facility, destruction of property or harassment of the members and staff in the facility is strictly prohibited.
• By order of Fire Marshal, people, animals, or property must not block aisles, doorways, stairways, or ramps. Large items such as carts, bicycles, equipment, or luggage may not be brought into Center’s facilities nor left at the Center’s entrance.
• Refusing to leave the building or Center as directed by staff during an emergency evacuation is prohibited.
• Any person loitering around Center property in a suspicious manner or using facilities for purposes other than their intended purpose is subject to the direction of staff and possible removal.
• As youth explore their identities, there will be many controversial topics to discuss. Some of these topics include sex, discrimination, etc.
• Some films, workshops and content may contain nudity, drug use, violence, and strong language. This content may be shown, discussed, and used for educational purposes such as sex education, bullying, history of racism, and more.

The YMCA does not police the social media of participants, staff or volunteers. Adult social media is personal and does not represent or reflect the Burbank Community YMCA. Youth under the age of 18 should be supervised by their parent/guardian when accessing all forms of social media and internet usage.

We want members to take advantage of the Y wherever they live, work, or travel. With Nationwide Membership or the AWAY program, members have the flexibility to use participating Y facilities across the United States at no extra charge.

NATIONWIDE MEMBERS

Nationwide Membership Members must show one of the following to enter the Y:

• Y Membership Card with valid photo printed on card
• Y Membership Card or Mobile App, with valid photo shown in Nationwide Membership system
• Y Membership Card or Mobile App, and valid photo ID.
• Valid photo ID that matches with information listed in Nationwide Membership system.

AWAY MEMBERS

AWAY Members must complete the AWAY form and show one of the following to enter the Y:

• Y Membership Card with valid photo printed on card.
• Y Membership Card or Mobile App, and valid photo ID.

Burbank Community YMCA members receive priority registration and member only rates.  Membership must be maintained for the duration of the session to receive the member rate.  Members of other YMCA's are eligible for member pricing and may register during Program Participant registration dates.  All program registrations are on a first-come, first-served basis.

Members over the age of 18 may bring a guest each Friday (one guest per member per week). Guests must be entered into our Membership system.

California residents who are interested in joining our YMCA may receive a one-time complimentary 7 Day Guest Pass, so that they can try out all that we have to offer!

In order to receive a guest pass, individuals must present a valid photo ID and sign all required liability waivers. Minors must be accompanied by a parent/legal guardian at all times if issued a guest pass.

Out of state visitors, or individuals who have already received a 7-Day Guest Pass within the past calendar year may purchase a Day Pass for $10.00.

PARTICIPANT INITIATED PROGRAM CANCELLATION

• No refund or credits will be issued.

YMCA INITIATED PROGRAM CANCELLATION

If the Burbank Community YMCA cancels a program/class a system credit will be issued.

MISSED CLASSES

There are no refunds/credits or make-ups for individual classes missed. Programs that fall on New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, and Thanksgiving, and New Year’s Eve will be prorated.  No other holidays apply.

The Burbank Community YMCA reserves the right to cancel classes or close portions of our facility in the event of severe weather conditions.  

Age Guidelines

Members and guests age 16 and older are permitted full use of the Strength, Cardio, and Circuit Rooms. Youth members between the ages of 12-15 who wish to use the equipment must first become certified through our Teen Fit program. For more information on our Teen Fit program, click here. Members under the age of 12 are not permitted in these rooms at any time.

Conduct and Etiquette

Respect the rights of others by using courteous and appropriate behavior. Profanity is not tolerated in any language.  Please follow the Y values of Caring, Honesty, Respect and Responsibility to govern behavior. Cell phone conversations are not permitted in our Strength, Cardio, Circuit or Functional Fitness Centers – please take any phone conversations outside of the Fitness Center.

Return Your Equipment

Please return all equipment to its original location after each use. When using free weights, please return them to their proper place at the end of your workout, making sure to strip bars and return plates to storage racks. Members must also wipe down equipment with wet wipes when finished. Wipes are provided in all equipment rooms.

Proper Attire & Hygiene

Appropriate workout attire is required. No swimsuits or clothing that may be inappropriate in a family environment allowed.  Shirts must be worn at all times.  Non-marking, closed toe athletic shoes must be worn in all fitness areas.  Please be courteous to others by observing proper regular hygiene and limiting use of perfumed sprays.

Weight Machine Usage

When using weight equipment, please raise and lower weights in slow, controlled motions. Do not bounce the mechanism or drop the weight stacks.

Report Equipment Malfunctions & Injuries

Fitness center participants should report all equipment malfunctions, personal injuries and specific concerns immediately to the staff.

Equipment Usage Time

If you intend to perform more than one set of repetitions on a machine, please allow others to work in between your sets.  Be careful not to interfere with another’s workout by lingering too long on any one piece of equipment. During busy times or when people are waiting, please limit use of the cardio equipment to 30 minutes.

Food

Closed, plastic water bottles or sports drinks are allowed.  No food or gum permitted in any fitness area.

Gym Bags

For your safety, store personal items including gym bags, purses, extra clothing, etc. in the locker rooms. Our lockers are day-use only, and members must provide their own lock.

Fitness Center Consultations

It is highly recommended that all members participate in an Equipment Consultation. This is a FREE benefit included in your membership.

Personal Trainers

The YMCA offers Personal Training for our facility members and guests. USE OF NON-YMCA PERSONAL TRAINERS IS PROHIBITED WITHIN OUR FACILITIES.

Group Exercise Policies

Group exercise classes are for ages 14 & up, unless otherwise indicated or unless prior approval has been granted by the Healthy Lifestyles Director. We also offer Family Fitness classes for children ages 7 & up with an adult parent or guardian.

• Our Group Exercise class schedule is subject to change or cancellation.
• Please allow the current class to finish before entering either of the Group Exercise studios.
• If you are new to group exercise or returning after an absence, tell your instructor in case you need modifications.
• Prior to class, inform the instructor of any health issues.
• Warming up is a vital part of exercise. If you are more than 10 minutes late, be sure to join us for the next class.
• Please silence cell phones before entering class. If you need to take a call, be sure to step out of the room.
• Closed-toe athletic shoes and athletic wear are required for all classes except Yoga and Pilates.
• No food, gum, or beverages allowed except for water in plastic containers.
• Please lock up your belongings in our locker rooms during your workout.
• Equipment may not be removed from Ray Sence Room or Club Room.
• All equipment (steps, weights, mats, etc.) must be returned tot heir proper storage storage area.

Gymnasium Rules and Policies

• Please make sure to wear appropriate athletic shoes at all times. Sandals and street shoes are not permitted
• No food, gum, or beverages are allowed in the gym
• Spitting, profanity use, and hanging on basketball rims are prohibited and may result in removal of facility. Any repeat offenders may also result in suspension/ termination of their membership
• All members must respect all YMCA staff, athletes, referees, and equipment
• Members 10 and under must be accompanied by a parent or guardian
• No ball bags, jackets, duffle bags, or cell phones allowed in the gym. The use of lockers are recommended which are available in the locker rooms
• All YMCA members are expected to practice good sportsmanship as well as honoring the organization’s values which are Caring, Fairness, Respect, Trustworthiness, Responsibility, and Citizenship

Gymnastics Room Rules

• Socks must be worn at all times
• Classes may be canceled at any time if there are less than 3 members enrolled
• Proper gymnastics attire is recommended for class
• Paid classes have a minimum and maximum of registrations required to run the class
• No food or beverages are allowed inside the gymnastics room
• Parent must stay within reach of class at all times

Dry Sauna Rules

You must be 18 years or older to use the sauna.

Use EXTREME CAUTION when using the sauna. People with high blood pressure,
diabetes, vascular disease, those using medication or pregnant should consult their physician
before use. DO NOT use sauna after the consumption of alcohol.

• Bathing suits are required at all times.
• No food and drink allowed.
• 10 minutes maximum use. Wait at least 15 minutes after exercising and 60minutes after eating before using the sauna.
• Do not pour water over the heating element.
• Prohibited: shaving, scrubs, oils, scented items, toiletries and shoes.
• Paper materials prohibited: books, newspapers, paper towels, etc.
• Exercising prohibited.
• Hair Dying strictly prohibited
• Drying of swim suits or workout gear is prohibited.

Please notify a Manager on Duty immediately if you have any concerns regarding our sauna
and the above rules. 

Locker Room Rules:

All Gender: All ages

Men’s: 14 and Up

Women’s: 14 and Up

Rules:

• All Gender: Bathing suit required at all times
  • No nudity allowed except in private changing stalls.
  • Be courteous and respectful of people and property at all times.
  • Adults (male or female) may accompany their children
  • Adults without minor children must use their designated adult locker rooms
  • Cell phone use is prohibited.
  • Photography of any kind is prohibited.
  • Food and drink is prohibited.
  • Lockers are for day use only.  Locks will be cut off lockers at the end of each day.

• Men’s and Women’s:
  • Be courteous and respectful of people and property at all times.
  • Cell phone use is prohibited.
  • Photography of any kind is prohibited.
  • Food and drink is prohibited.
  • Locker rentals are available for an additional cost.
  • Lockers are for day use only.  Locks will be cut off lockers at the end of each day.

The Burbank Community YMCA is not responsible for lost or stolen items. 

Failure to comply may result in membership termination.  

POOL RULES:

1. Take a shower before you enter the pool deck.
2. Proper swimming attire must be worn at all times.
3. Running on the pool deck is not permitted.
4. Food, gum or drinks are not permitted on the deck.
5. Persons with bandages, open cuts or wounds, inflamed eyes or mouth and nose or ear discharge are not permitted to use the pool.
6. All swimmers eight(8) years old and under must be accompanied in the water by a parent (18 years or older) who can swim. for non-swimmers a ratio of one (1) parent/guardian to one (1) child must be maintained. Parents/guardians and children must remain within arm's reach of each other
7. Swim diapers must be worn for children who are not potty trained.
8. Non-swimmers eight (8) years old and up are restricted to the shallow end of the pool. Non-swimmers must remain in the water no higher than armpit depth or wear a coast guard approved personal flotation device. Arm floats and flotation swimsuits are not permitted.
9. Children must pass a swim test before they are permitted in the deep end. All patrons are subject to a swim test at the lifeguard's discretion.
10. Kick boards, water buoys and noodles are to be used for instructional purposes only.
11. Horseplay of any kind will not be tolerated.
12. Hanging on the lane lines is not permitted.
13. No diving is allowed.
14. Urinating, spitting or blowing your nose in the pool will not be tolerated.
15. No pool toys will be allowed at any time.

You must be 15 years or older to use the spa.

Use EXTREME CAUTION when using the spa.  

People with the following conditions should not use the spa: high blood pressure, heart disease, respiratory problems, pregnancy, diabetes, emotional disorder, stress/anxiety disorder, and epilepsy or seizure disorders.

1. 1. 1. Bathing suits are required at all times.  
      2. Please shower before using the spa.
      3. No food and drink allowed. 
      4. Limit spa use to15 minutes or less.
      5. Diving & jumping into the spa is prohibited.
      6. Use of body lotions and oils is not permitted.
      7. Aerobic exercise in the spa is not allowed
      8. Please do not use the spa if you are under the influence of alcohol, anticoagulants, antihistamines, vasoconstrictors, vasodilators, stimulants, hypnotics or tranquilizers
      9. Do not submerge to the bottom.
      10. No Cell Phones allowed.

Failure to follow these rules can result in serious or fatal injury.

Please promote our core values of caring, honesty, respect, and responsibility when engaging with fellow members. Preserve personal space and refrain from wearing clothing with offensive language or controversial slogans. We want all of our members, program participants, and guests to feel safe and comfortable while in our facility.

The YMCA dress code supports equitable facility access and is written in a manner that does not reinforce stereotypes. To ensure effective and equitable enforcement of this dress code, YMCA staff shall enforce the dress code consistently and in a manner that does not reinforce or increase marginalization or oppression of any group based on race, sex, gender identity, gender expression, sexual orientation, ethnicity, religion, cultural observance, household income, or body type/size.

• Members, program participants, and guests should be able to dress comfortably and be in the facility without fear of or actual unnecessary discipline or body shaming.
• Clothing must be activity appropriate. For instance, swimwear must be worn in the pool, closed-toe athletic shoes with non-marking soles must be worn in the gym and on the Fitness Center, chests and backs must be covered in the gym (ie: no “shirts” vs. “skins”).
• All members and staff should understand that they are responsible for managing their own personal "distractions" without regulating individual members' clothing/self-expression.

This dress code is designed to accomplish several goals:

• Maintain a safe environment.
• Allow members to wear clothing of their choice that is comfortable.
• Prevent members from wearing clothing or accessories with offensive images or language, including profanity, hate speech, and pornography.

• Prevent members from wearing clothing or accessories that denote, suggest, display or reference alcohol, drugs or related paraphernalia or other illegal conduct or activities.

The Y supports nursing parents. Parents are welcome to nurse their children in any areas which are open to the public at the Y.

If you would prefer a more private location, please contact a membership associate who can assist.

We believe that the experience of Y members, program participants, and guests should be guided by what is best for the safe and healthy development of a person.  Our members and participants have a unique opportunity for growing and thriving.  It is essential that we are mindful of each person’s physical, emotional, and developmental needs.  We must also be particularly diligent in recognizing their unique vulnerabilities.

The Burbank Community YMCA prohibits the harassment, intimidation or bullying of any member, guest, program participant, staff or volunteer.

Bullying, or harassment, is defined as any intentional written, verbal or physical act directed towards another person that causes mental or physical harm and is perceived as being dehumanizing, intimidating, hostile, humiliating, threatening or otherwise likely to invoke fear of physical harm or emotional distress.  This policy includes cyber bullying through the use of internet, cell phone, text messages, computers or other electronic devices.

Acts deemed to be harassment should be reported to the staff immediately.

Anyone who engages in harassment or bullying of another person at the Burbank Community YMCA, our grounds, facilities, and offsite program areas will be subject to disciplinary action, including but not limited to termination of membership privileges and/or program participation.

Any use of electronic devices including, but not limited to: phone calls, texting, taking photos and/or videos, or internet use is prohibited while in all locker rooms and restrooms.

• When using an electronic device in YMCA program areas, the below expectations must be met:
  • Pictures and videos should only be of individuals in the member’s party.
  • Do not take pictures of other program participants.
  • If staff feel this is being abused, members may be asked to stop and delete any pictures and/or videos.

Member safety is our number one priority.  Anyone on the sex offender registry is not permitted to hold a membership or access the facility.  The Burbank Community YMCA conducts regular sex offender screenings on all members, participants, and guests.  If a sex offender match occurs, the Burbank Community YMCA reserves the right to cancel a membership, end program participation, and remove visitation rights.

For optimal health of all members, program participants, volunteers, and staff of the Burbank Community YMCA, our grounds, facilities, and offsite program areas are tobacco, alcohol, and drug free environments.  Any types of drugs, tobacco, alcohol or controlled substances are prohibited.  This includes, but is not limited to, cigarettes, electronic cigarettes, cigars, pipes, water pipes, vapes, chewing tobacco, and snuff, as well as any drugs (except those properly prescribed by a physician and used in accordance with the physician’s instructions).  Individuals under the influence of alcohol and/or drugs are prohibited from the grounds of the Burbank Community YMCA, facilities, and offsite program areas.

We offer private changing rooms for anyone who needs or desires privacy.  Those who identify as gender non-binary or identify as gender fluid have access to those if they would feel more comfortable.  We follow federal and OSHA guidelines allowing transgender persons to make use of locker rooms and restrooms matching their gender identity.